Privacy Policy

When you purchase or start a LifeStory AI session, we collect:

• Your name and email address (and, for a gift purchase, the purchaser's and recipient's name and email separately, plus any personal note the purchaser writes).
• Video and audio of your interview, and the written transcript generated from it.
• If you choose to share your finished LifeStory with family members, the email addresses you enter for them.
• Basic technical information (like IP address) used briefly and automatically to prevent abuse of our systems — we don't log this to build a profile of you.

We don't collect or store your payment card details — Stripe handles that directly.

Before your interview begins, we ask you to explicitly confirm that you understand and consent to being recorded on video and audio. If you don't consent, the interview won't start. If someone else purchased your session as a gift, that consent is still yours to give — the purchaser can't consent on your behalf.

We rely on a small number of trusted outside providers to actually run the service. We don't sell your data to anyone, and we don't use these providers for advertising or tracking:

• Stripe — processes your payment. We only receive your name, email, and payment status, never your card number.
• Google Cloud Speech-to-Text — converts your spoken answers to text in real time during the interview. Your raw audio is not stored beyond producing that transcript.
• Google Gemini (Google AI) — reads the transcript of your answers to generate Sam's next question and, afterward, a narrative summary of your story.
• Google Cloud Text-to-Speech — generates Sam's spoken voice during the interview.
• Google Drive — stores your interview video and transcript files, including periodic backups made during the interview so a connection issue doesn't lose your progress.
• Cloudflare Stream — hosts your finished interview video and highlight clips for playback on your private LifeStory webpage.
• Gmail — sends the transactional emails you receive from us (interview links, gift notifications, your finished LifeStory).
• A private database (hosted on Neon/PostgreSQL) that stores the account and session information described above.

When your interview is complete, we create a private webpage containing your video, transcript, and highlight clips, accessible only via a unique, hard-to-guess link — not by a public login. Anyone who has that link can view the page, so please only share it with people you want to have access. If you choose to share it with family members by entering their email address, they'll receive a view-only version of that link; they won't be able to add more recipients or make changes.

We never make your page public or searchable unless you separately opt in to have a specific clip considered for our public stories page — that's always your choice, never automatic.

We currently keep your video, transcript, and account information so your private LifeStory webpage continues to work and so you and your family can access it going forward. We don't have an automatic deletion schedule today. If you'd like your recording and personal information deleted, contact us at info@trylifestory.com and we'll process your request by hand across our storage and database systems.

LifeStory AI is intended for adults. We don't knowingly collect information from children, and the service isn't directed at them.

If we make material changes to this policy, we'll update the effective date above.

Questions about this policy, or a request about your data? Reach us at info@trylifestory.com or 646-290-0197.