Refund Policy

You can get a full refund on a LifeStory AI session any time before the interview recording begins. Once the interview starts, we're not able to offer a refund, since that's the point where your session with Sam — and the real cost of producing it — actually happens.

This covers the situations you'd expect:

• You bought a session for yourself and changed your mind before starting.
• You bought a session as a gift, and the recipient hasn't started their interview yet.
• You started the system checks (camera/microphone) but didn't begin recording.

Email info@trylifestory.com or call 646-290-0197, and we'll take care of it. Refunds are issued back to your original payment method and, once processed on our end, typically appear on your statement within 5–10 business days, depending on your bank.

If you're not sure whether LifeStory AI is right for you or the person you're buying it for, reach out before purchasing — we're happy to answer questions first. See our Terms of Service and Privacy Policy for more on how a session works.